AI & Machine Learning
The Smart-Chabot system is designed based on advanced language processing, taking into account differentiation in spoken languages. Smart-Chabot learning is mainly based on training on millions of received conversations between agents and clients.
Smart Dashboard
Create your own Dashboard in one minute -Drag and drop your charts -Inbound Calls Real Time Charts -Outbound Calls Real Time Charts -Historical Data Charts -CRM Charts -Auto Dialer Charts -KPIs and SLA -AI and ML Charts -All In one Place
- Content Delivery
- Web and API Security
- Zero Trust Security
- Edge Compute
Smart Chatbot
Smart-Chabot offers a unique analytical tool which is to be used as below:: Responding to the most common inquiries: Inquiries are frequently received on specific topics within a scenario of discussion between agents and clients. Analysis of conversations indicates these topics and their discussion scenario. This enables Smart-Chabot to provide automatic responses interactively with clients.
Omni - Channels
In housed and Outsourced Contact Center solutions With 15 years of excellent contact center operation and client relationships, SmartLink has a reputation as a trusted partner, whose representatives genuinely care for your customers. We have successfully transformed diverse, complex support centers into effective consolidated, high performance, customer engagement centers, using state of the art systems and certified methodologies.
